2630 Neudorf Rd.
Clemmons, NC 27012
ph: 336-766-4039
fax: 336-766-4039
dbaxley
Frequently Asked Questions
Below you will find answers to frequently asked questions regarding COLLISION CONNECTION. If you have a question not answered here, you can email us at. dbaxley@bellsouth.net
Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in when you come to begin the repair process. COLLISION CONNECTION Body Shop will do the rest.
Will the parts be ordered before I drop off my car for repair?
Absolutely. We generally order your vehicle's parts at the time we write the estimate. We typically schedule your vehicle for repair after parts have been received, unless it’s found unsafe to drive. If that is the case, we will help you arrange for a rental vehicle as soon as possible.
If my vehicle’s frame is damaged is the car a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of-the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Can you match my car paint color?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. COLLISION CONNECTION Body Shop has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
Is there a warranty on the repairs to my vehicle ? Yes ,we offer a lifetime warranty.
Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he or she will tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
To whom do I pay a deductible to?
If your deductible is not waived, it will be your responsibility to pay COLLISION CONNECTION Body Shop when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he or she will tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
2630 Neudorf Rd.
Clemmons, NC 27012
ph: 336-766-4039
fax: 336-766-4039
dbaxley